| Summary | Creative Business Information Systems / Software Quality Assurance professional with 10+ years of testing experience in the telecom, software application and internet testing environments. Well-rounded and organized team player who works well with managers, executives, team members, sales and other departments to accomplish projects that meet requirements, budget and time constraints. Passionate and dedicated towards improving the business of my organization and overall software quality by clarifying requirements, streamlining or creating processes and procedures, documenting work (test results, processes, procedures, test cases, manuals, help files, etc.), opening lines of communication between departments and clients, and thorough testing. Results oriented and highly motivated toward goal achievement and project completion. Flexible and thrives on change. Well-developed communication skills, negotiating experience and the ability to create and maintain successful relationships with internal and external clients. Strong management and leadership skills |
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| Education | Bachelor of Science, Business Information Systems |
| | University of Phoenix, 1998 |
| Certificate in Advanced Multimedia and Web Page Development Software Applications |
| University of Advancing Computer Technology, 1999 |
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| Experience | | |
| 05/07 – present | LeapLab Group |
| | Chandler, Arizona |
| | QA Manager |
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| | · | Researched, designed and wrote up software and system requirements for new software products. |
| | · | User Interface design and critique for software projects. |
| | · | Test Automation written in Ruby with Watir & Unit::Test libraries. |
| | · | Converted software requirements into Test Plans, Test Cases and Test Scripts |
| | · | Performed random testing of all components to ensure the quality of the system. |
| | · | Performed regression tests to ensure newly developed features had not inadvertently interfered with previously developed features. |
| | · | Documented all test runs and results |
| | · | Defined and documented the QA process for each project type. |
| | · | Responsible for both functional testing and performance quality assurance where performance of the completed solution is measured and quantified. |
| | · | Defined the success criteria of our performance metrics |
| | · | Participated in the research of business processes/systems and captured requirements specific to application development needs. |
| | · | Gathered detail information that was used for project documents such as functional requirements documents. |
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| 06/06 – 05/07 | Amazon, Inc. |
| | Tempe, Arizona |
| | QA Engineer II |
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| | · | Managed Quality Assurance deliverables for all clients in the Small Business Innovations group. Project management, project estimating, risk assessment, test reporting framework development and test plan creation for multiple clients. |
| | · | Regular communication to upper management on Quality Assurance best practices. |
| | · | Heavy documentation to create test plans, test suites, and metrics. Used Microsoft Excel, Project and Visio to communicate these plans and results to others. |
| | · | Metrics used to communicate results, status and to give aid to decision making. |
| | · | Gathered requirements when needed and assisted others with writing requirements. Analysis and requirement decomposition to validate requirements and translate them into test cases. |
| | · | Data Analysis, manipulation and research on Amazon’s complex systems to gather the appropriate test data. |
| | · | Heavy manual testing executions: Functional, Regression and Integration testing. |
| | · | Regular updates, verifications and reporting of defects (bugs & features) using our defect tracking tool: Bugzilla. |
| | · | Test automation using Watir (Ruby) – my current scripting language of choice! Developed automated smoke / acceptance tests for two software products. |
| | · | Interviewed and mentored other team members |
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| 12/05 - 06/06 | Direct Alliance |
| | Tempe, Arizona |
| | QA Analyst |
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| | · | Wrote and executed high volumes of test cases daily in Mercury Quick Test Professional |
| | · | Worked closely with the Business Analysts to develop business rules and procedures. Validated the Requirements against the application. |
| | · | Wrote up defects using Mercury’s defect tracking tool and verified fixes. |
| | · | Improved and contributed to the evolution of the Software Quality Process on two different Software Quality teams in the organization. I brought clarity to the current process by creating calendars and schedules that reflected business process. Identified bottle necks in the process and lead discussions with management regarding these issues. |
| | · | Reviewed tickets (defects) for SOX compliance. |
| | · | Scheduled builds using QED (the Quality Engineering Dashboard) which handles all detail tracking and scheduling for the QA dept. |
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| 02/01-09/01 | Vigilant Systems |
| | Scottsdale, Arizona |
| | QA/Support Engineer |
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| | · | Tested, supported and deployed two major products: the company’s e-commerce site and a software licensing tool for high value software. Web site maintenance, support and programming in ASP and VB. |
| | · | Reviewed design documents, wrote, prepared and executed test scripts in customized scripting language similar to Visual Basic. |
| | · | Maintained Test Specification documents and Bug Tracking software. |
| | · | Performed and maintained regression test suite. |
| | · | Set up and maintained servers, workstations, Access and SQL databases |
| | · | Customer support - troubleshooting installation issues and other customer support issues. |
| | · | Developed customized scripts for the QA and Sales departments. |
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| 11/00-02/01 | NeoPlanet |
| | Tempe, Arizona |
| | QA Engineer |
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| | · | Performed regular bug testing and regression testing of new software builds of the NeoPlanet Internet browser product. |
| | · | Wrote test cases from Requirements Specifications and from meetings with the development team for testing new software add-ons to internet browser products. |
| | · | Performed initial verification and review of reported bugs and feature requests, added bug and enhancement entries into the database. |
| | · | Maintained the Regression Test Suite. |
| | · | Attended regular CCB meetings to prepare and manage ongoing testing of new software projects. |
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| 06/99-01/00 | Lucent Technologies (bought Ascend Communications) |
| | Phoenix, Arizona |
| | Software Engineer |
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| | · | Installed and configured Apache Web Server and Oracle 8i on an HP-UX operating system which was on Stratus Computer Fault Tolerant Hardware. Performed SQL queries for reports as necessary. |
| | · | Performed stress and regression tests on HP-UX patches as well as Lucent Technologies patches to ensure compatibility with Stratus Hardware. Installation, configuration and removal of many communications hardware/software such as X.25, RSN, SNA etc. |
| | · | Tested and maintained our group’s Y2K Software Patch Bundles and the web page associated with these Y2K bundles. Made modifications to the software bundles as necessary. |
| | · | Performed regular software builds using a software release management tool called Clear Case. |
| | · | Made additions to the Bug Defect Tracking Database we developed in-house to manage our departmental process and our cross-departmental database of bug-defects and bug fixes. |
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| 10/98-06/99 | Ascend Communications, Inc (bought Stratus Computers, Inc.) |
| | Phoenix, Arizona |
| | Software Engineer |
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| | · | Maintained the web page: PatchManager I, while I took on the role of Project Manager for the development of PatchManager II. Created the Requirements Specification, the hiring of Database contractors, and was responsible for the success of this project. This project represented a large portion of our department’s yearly goals. |
| | · | Performed stress and regression tests on HP-UX patches as well as Lucent Technologies patches to ensure compatibility with Stratus Hardware. Configured the hardware, by setting up the necessary testing environment which often required different communications hardware to be installed or removed or different networking situations depending on the test. Installed and configured various software depending on the particular test scenario. Installation, configuration and removal of many communications hardware/software such as X.25, RSN, SNA etc. was common. |
| | · | Tested and maintained our group’s Y2K Software Patch Bundles and the web page associated with these Y2K bundles. Modified software bundles as necessary. |
| | · | Performed regular software builds using a software release management tool called Clear Case. |
| | · | Made additions to the Bug Defect Tracking Database we developed in-house to manage our departmental process and our cross-departmental database of bug-defects and bug fixes. |
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| 05/96-10/98 | Stratus Computer, Inc. |
| | Phoenix, Arizona |
| | Software Engineer |
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| | · | Reviewed, revised and made additions to existing quality assurance test suites. The test suites are written in C and TCL and maintained in a UNIX operating system environment. |
| | · | Expanded testing into the communications arena with testing of X.25, RSN, SNA, ASYNC, ATM and TCP/IP over FDDI as required. |
| | · | Performed ongoing Release Management functions such as patch delivery via the web, tape or CDROM as required. |
| | · | Developed customer-specific software depots for CDROM as required. |
| | · | Developed, tested, created the web page and managed our group’s HP-UX Y2K solution. This involved regularly creating and replacing software depots containing software patches that fix Y2K bugs and testing them on Stratus equipment. Managed the modifications to the software bundles as required. |
| | · | Performed regular software builds on software patches created by the developers using Clear Case tools. |
| | · | Provided training, mentoring and management of newer individuals on the team. Interviewed and assisted in the hiring of individuals to the team. |
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Computer Skills /
Key Words | Operating Systems |
| | HP-UX, SVR4 UNIX, Linux, Windows 95/NT/2000/XP, Mac OS, DOS |
| | Hardware |
| | Hewlett Packard 9000, Stratus Fault-Tolerant servers, IBM PC & compatible |
| | Graphics |
| | Adobe Illustrator, Adobe Photoshop, Flash, QuarkXPress, InDesign, Dreamweaver, Fireworks, FrontPage, Macromedia Director, Flash, AutoDesk AutoCAD, 3D Studio Max, FormZ |
| | Programming Languages |
| | Experienced in HTML, Miscellaneous Scripting, Visual Basic, ASP |
| | Testing Tools |
| | Mercury Quick Test Professional, Ruby/Watir |
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Language
Experience | English |
| | Expert - Native Language |
| | Portuguese |
| | Intermediate – Talk, Understand, read, write. Lived in Brazil for 5 years, used to be fluent now rusty. |
| | French |
| | Intermediate – Read, write. Studied French in High School and College. Never lived in a French speaking country |
| | Spanish |
| | Beginner – Never studied, but can read pretty well based on my knowledge and experience with Portuguese. |
| | Chinese |
| | Beginner – Studied formal Chinese in College and small informal classes while living in a Chinese speaking country. 7.5 years spent living in Hong Kong and Taiwan. |
| | Farsi |
| | Beginner – Informal classes. Never lived in a Farsi speaking country. |
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Teaching
Experience | | |
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| 04/91-11/91 | Early Bird School |
| | Taipei, Taiwan |
| | ESL Teacher |
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| | · | Taught English to native Chinese speaking students in various classroom settings. |
| | · | Ages taught varied from preschool to adult learners. Taught in 3 different schools. The first school was for preschool and early elementary aged students and used Montessori curriculum/philosophy. The second school was related to the first but taught students up to age 15 years old and combines Montessori exploration techniques with structured, planned lessons. Learning by doing was the philosophy. The third school taught adult learners in the evenings. It was a conversational class. |
| | · | Prepared lesson plans and materials. |
| | · | Coordinated activities with other teachers. |
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| 09/91- present | The Church of Jesus Christ of Latter-Day Saints |
| | Hawaii, Taiwan, Portugal, Arizona, Vermont |
| | Seminary Teacher, Relief Society Teacher, Youth Teacher, Primary Teacher |
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| | · | Taught a religious – scripture intensive curriculum to High School students (seminary) |
| | · | Taught female youth moral, scriptural, and camp lessons. Some of the curriculum already established in class plans, some class plans developed personally. |
| | · | Taught elementary (primary) age children from established class plan. Adapted plan to meet the needs of my classroom. |
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| 01/02-present | Snyder’s Kidnastics & Funastics |
| | St. Albans, Vermont & Gilbert, Arizona |
| | Assistant Teacher/Curriculum advisor |
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| | · | Assistant teacher of recreational gymnastics for children ages: 4-12yrs. |
| | · | Advised on age appropriate, motivational, and rewards based activities for the curriculum. |
| | · | Created and led events |
| | · | Developed marketing & business plans, packages and procedures. |
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| References | | |
| | “She is highly organized and well versed in her field of endeavor. She exhibits creative insight that extends our perspective on the way we do Software Quality Assurance at Lucent Technologies.” |
| | - Dr. Milton Mattox, Director, Software Sustaining Engineering, Lucent Technologies, Letter of Recommendation, 2000. |
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| | “I would consider her communication skills, especially in what others would consider to be crisis conditions, one of her most outstanding abilities. She remains calm gathers the facts, states her plan, and takes action when others would be in a state of panic.” |
| | - Felton (Blue) Offutt, Manager, Software Sustaining Engineering, Lucent Technologies, Letter of Recommendation, 2000. |
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| | “Lauren is a very committed and dedicated individual who with her skills of organization, high productivity and effectiveness have enabled her group and manager to exceed the expectations of my management.” |
| | - Zelda Garrison-Desany, Senior Manager, Software Sustaining Engineering SQA/RM, Stratus Computers, Inc., 1998. |
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| | “Of all the performance factors monitored, there are three areas in particular that you do an outstanding job at: communication skills, leadership, planning and direction. I have observed that when you take on a project, such as the Y2K addition to Patch Manager you demonstrate the above skills to perfection.” |
| | - Felton Offutt, Manager, Software Sustaining Engineering, Stratus Computers, Inc., Quarterly Review, 1998. |
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| Availability | | |
| | Generally, two weeks notice. |
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